Our personalized service is rooted in genuine intent to help.
The core of what we do is to review home health visit documentation for compliance, competency, and consistency. But we do more to help ease pain points in our customers’ QA process.
Our team routinely checks for documents to review and completes the initial audit within 24 hours from the time the notes are submitted and are qualified for review. This approach makes a chart almost immediately accurate and accelerates clinical response to time-sensitive interventions. We customize our review standards to agency-specific policies in addition to universal guidelines, and provide direct-to-clinician education on their documentation.
Below are lists of document types we review, and value-added activities we provide, all inclusive in the service.
Visit notes
Skilled Nursing visit notes (RN, LPN/LVN)
Physical Therapy visit notes (PT, PTA)
Occupational Therapy visit notes (OT, COTA)
Speech Therapy visit notes (ST, STA)
Home Health Aide visit notes
Medical Social Work visit notes
Evaluations
Skilled Nursing evaluations
Physical Therapy evaluations
Occupational Therapy evaluations
Speech Therapy evaluations
Therapy reevaluations
Medical Social Work evaluations
Summaries
Discharge Summaries*
60-Day Summaries
*Discharge Summaries that are part of or attached to the OASIS Discharge form are excluded from our review.
Extra QA tasks
Visit frequency compliance
Medication reconciliation
Physician Order reconciliation
Therapy reassessment compliance (PT, OT, ST)
Supervision compliance (LPN/LVN, PTA, COTA, STA, CHHA)
Visit verification reconciliation
Communication Note reconciliation
Wound care progress monitoring
Infection Control monitoring
Incident Report monitoring
Missed Visit QA and reconciliation
Secondary chart review for surveys and ADRs
Weekly reports with useable data for QAPI
Individual clinician guidance on documentation
Direct follow through on returned visit notes
Live QA Support: Weekdays 9am — 5pm ET
24/7 Email and chat support: 30-minute response time
Benefit.
That goes a long way.
Compliance.
100% documentation review as they are submitted, not after discharge
24-business-hours initial review guarantee
Become on par with other agencies' QA and compliance practices
Immediately catch visit notes inaccuracy and correct them
Be survey-ready and ADR-ready anytime, all the time
Confidence that your visits are compliant, billable and necessary
Performance Improvement.
Receive periodic reports presenting useable QA data
Know your strengths and weaknesses in documentation
Identify your best clinicians and address areas for improvement
Pick up in-service topics on documentation
Help improve provision of care to your patients
Staff Development.
Get your staff oriented with the QA process
Boost their confidence in documentation
Individual clinician education on documentation
Develop targeted staff coaching
Quicker home health documentation training for new staff
Better care coordination among your staff that results to better outcomes
Administrative.
Leave the clinician-chasing to us
We follow through returned notes until they are completed
Let your case managers actually oversee patient care
Free your case managers from calls about your clinicians' documentation
We are accessible 24/7 for QA support
Financial.
Be able to submit final claim right after discharge
Avoid potential recoups
Save on lost revenue recovery expenses
Confidence that your visits are billable
We are a cost-effective way of enhancing your QA staff
Enjoy the ROI on your field staff as they become better at documentation
Save on payroll taxes, employee benefits, severance expenses
No need to add more office space, buy new computers and office supplies
Option to pay only per document reviewed